We know many travelers have patiently waited to get back to exploring the world. We also know that traveling over the past several months—whether you’ve been affected by flight disruptions, lost luggage, or rising travel costs—requires patience.
At TripIt, we’re always looking to improve your travel experience, and we want to help you when things don’t go as planned. That’s why we partner with AirHelp, a company that helps air travelers claim compensation for eligible delayed, canceled and overbooked flights within/from/to the European Union (EU) and Brazil.
Planning a trip to Europe? See more ways TripIt can help.
Never heard of AirHelp, or need a refresher on how it works on TripIt? We have you covered with all the details below.
How does AirHelp work?
It’s really simple: if you experience a flight disruption in the EU or Brazil that may be eligible for compensation, TripIt will automatically email you and help you file a claim through AirHelp.
Once your claim is filed, AirHelp does the rest of the hard work for you — including paperwork and communication with the airlines — to help you claim compensation for your inconvenience.
All this is possible due to air passenger rights rules in certain regions that protect passengers from long delays and other travel disruptions.
Even better news: You can link your TripIt and AirHelp accounts to see if you’re eligible for compensation for any EU or Brazil flight interruptions in the past three years. Go to AirHelp and sign in with your TripIt credentials to link your TripIt and AirHelp accounts
Which flights are eligible for compensation?
Eligibility for compensation varies by country:
- Click here for eligibility for flight interruptions to/from/within the EU.
- Click here for eligibility for flight disruptions to/from/within Brazil.
As a reminder, you will not be eligible for compensation when a flight disruption is beyond the airline’s control (and thus, not eligible for compensation), such as with weather complications.
DYK? TripIt Pro’s Alternate Flight feature can help you determine what your options are for getting on another flight if you’re delayed or canceled.
Does it cost anything to use AirHelp?
In short, no. AirHelp will only deduct a service fee from your total compensation amount if your claim is successful If AirHelp can’t help you get compensation, you won’t be charged anything.
With more than 16 million travelers helped, AirHelp has the resources and expertise to handle complex claims processes. For more information, visit AirHelp or TripIt’s help center.